Terms and conditions

The Nexa Mobility platform is operated by NEXA CAR RENTALS SRL, a Romanian company registered with the Trade Register under no. J2022002913162, VAT number 47051493, with its registered office at Str. Principala 28, Sat Hințești, Argeș county, postal code 117509, Romania.

In this document we refer to ourselves as “Nexa”, “we” or “the Lessor”, and to you as “the Client”, “the Renter” or “you”. You can reach us at any time at the email address and phone number shown above.

For clarity, the following terms have the meanings set out below:

Nexa provides short and medium-term vehicle rental, with or without a chauffeur, as well as related passenger transport services. The fleet and the rates shown on the Site are indicative and may change at any time without prior notice; the price that applies to your booking is the one displayed when it is confirmed.

A vehicle's availability is determined at the moment of booking. A vehicle being listed on the Site is not a guarantee that it will be available for any given period.

To rent a vehicle from Nexa you must meet all of the following conditions:

The same conditions apply to any additional driver, who must be declared and named in the rental agreement before driving the vehicle. We reserve the right to refuse a rental where these conditions are not met or where the documents presented raise reasonable suspicion.

You place a booking through the Site by choosing the vehicle, the period, the pickup location and any additional services. Once the booking is placed and payment is made, you receive a confirmation email setting out the booking details.

The contract between you and Nexa is formed when we send you the booking confirmation. The rental agreement itself, signed at handover, details and supplements these general terms; in the event of any inconsistency, the signed rental agreement prevails.

We reserve the right not to confirm a booking, refunding all amounts received in full, in justified situations such as the vehicle becoming unavailable, an obvious pricing error, or the eligibility conditions not being met.

The rates shown on the Site are in euro and include VAT unless stated otherwise. The daily rate decreases with the length of the rental, according to the tiers shown on each vehicle's page; the applicable tier is determined automatically from the number of days booked.

The displayed price includes compulsory and comprehensive motor insurance, road tax, roadside assistance and the mileage stated on the vehicle's page. It does not include fuel, the deposit, the additional services you select, or any costs arising from your own fault during the rental.

Payment is made online by card through the payment processor Stripe. Nexa does not store your card details. The invoice is issued electronically and sent to the email address given at booking.

At handover, an amount is blocked on your card as a deposit. Its value is shown on each vehicle's page and stated in the rental agreement. The amount is blocked, not actually charged.

The deposit is released within 3–5 working days of the vehicle being returned, provided it comes back in the condition in which it was collected, undamaged and with no unpaid additional costs. How quickly the funds become available again depends on your card issuer.

We may retain all or part of the deposit to cover damage to the vehicle, traffic fines relating to the rental period, missing fuel, special cleaning, excess mileage, or any other costs provided for in the rental agreement.

Each vehicle's page states the number of kilometres included per rental day. Where no limit is stated, mileage is unlimited within Romania.

Kilometres beyond the included allowance are charged at the per-kilometre price shown on the vehicle's page and stated in the rental agreement. Mileage is counted across the whole rental period against the total allowance, not day by day.

The vehicle may be collected from the agreed branch or delivered to an address you specify, if you selected the delivery service. Delivery is free within Bucharest and Ilfov county; for other locations the fee is communicated and accepted before the booking is confirmed.

At collection and at return we complete a condition report, supported by photographs, recording the state of the vehicle, the fuel level and the odometer reading. Signing the return report without objection constitutes acceptance of the condition recorded.

The vehicle must be returned with the same fuel level it had at collection. Any shortfall is charged at the market price of the day, plus a refuelling fee stated in the rental agreement.

Returning the vehicle more than 2 hours late without our prior agreement is charged as an additional rental day.

You may cancel a booking free of charge up to 48 hours before the pickup time, with a full refund of the amounts paid. Refunds are made to the same payment instrument within a maximum of 14 days of the request.

For cancellations made within the last 48 hours before pickup, we retain the value of one rental day. If you do not turn up for collection without notifying us, the amounts paid are not refunded.

Changes to the period or the vehicle are possible subject to availability and may result in a price difference, which we communicate to you before applying the change.

We may cancel a confirmed booking, refunding all amounts in full, in cases of force majeure, damage to the reserved vehicle or any other cause beyond our control. Wherever possible we offer you a vehicle of an equivalent class.

Under art. 16 letter l) of Government Emergency Ordinance no. 34/2014, the right of withdrawal from distance contracts does not apply to vehicle rental services provided on a specific date or during a specific period. Bookings placed through the Site therefore do not carry the statutory 14-day withdrawal period.

This exception does not affect our free cancellation policy described above, which gives you more favourable terms than the law requires.

Throughout the rental you must treat the vehicle as a careful owner would and comply with road traffic law. In particular, you must not:

Breaching these obligations makes you fully liable for the resulting loss and may lead to automatic termination of the contract, immediate recovery of the vehicle and no refund of amounts paid.

In the event of an accident, damage, theft or vandalism you must notify us immediately and call the police to record the incident, obtaining the documents needed for the insurance claim. Failing to do so may lead the insurer to refuse the claim, in which case the loss remains yours to bear.

Our vehicles carry compulsory third-party motor insurance and comprehensive cover. You remain liable, however, for the excess set out in the rental agreement, and fully liable for loss not covered by insurance — including loss caused by using the vehicle in breach of the obligations above, damage to the interior, to tyres, wheels and windscreen where the corresponding protection was not purchased, and misfuelling.

Traffic fines, parking charges and any other penalties relating to the rental period remain your responsibility, even if they reach us after the vehicle has been returned. We charge an administrative fee, stated in the rental agreement, for each penalty we handle on your behalf.

At booking you may add extras such as delivery to your address, a child seat, tyre and windscreen protection, or in-car internet access. The price and the billing basis — per day or per rental — are shown next to each service at the time of booking.

Additional services are paid together with the booking and follow the same cancellation terms.

Access to the Site is free of charge. The content of the Site — text, photographs, graphics, structure, trade marks and code — belongs to NEXA CAR RENTALS SRL or its partners and is protected by copyright and industrial property law.

You may use the content solely for personal purposes, to inform yourself and to place a booking. Any reproduction, distribution, publication or commercial use, in whole or in part, without our prior written consent is prohibited.

We make reasonable efforts to keep the information on the Site accurate and up to date, but we cannot guarantee that the Site will operate uninterrupted and error-free. We are not liable for temporary unavailability of the Site, for obvious display errors, or for losses resulting from reliance on information published in error.

Our contractual liability is limited to the value of the rental to which the complaint relates. This limitation does not apply where the law does not permit liability to be limited, in particular in cases of wilful misconduct, gross negligence or personal injury.

Neither party is liable for failing to perform its obligations where this is due to an event of force majeure within the meaning of art. 1351 of the Romanian Civil Code. The affected party must notify the other as soon as the event occurs and take reasonable steps to limit its consequences.

If the force majeure event lasts more than 30 days, either party may terminate the contract without compensation, with a refund of amounts paid for services not provided.

If you are unhappy with our services, please write to us first at the email address given at the start of this document. We undertake to respond within 30 days at the latest.

As a consumer, you may also contact the Romanian National Authority for Consumer Protection (anpc.ro) or use the European online dispute resolution platform at ec.europa.eu/consumers/odr.

These terms are governed by Romanian law. Disputes that cannot be settled amicably fall within the jurisdiction of the Romanian courts.

We may amend these terms at any time. The updated version is published on this page, showing the date of the last update. The version in force when your booking is confirmed is the one that applies to it.

The processing of your personal data is described separately, in our Privacy Policy.